Mallorca has a crazy amount of fascinating places and experiences to offer for holidaymakers from all generations and all backgrounds. There is really something for everyone! One thing that everyone probably likes is a beautiful bay, good food, a wonderful sunset and a boat trip. Have you heard anyone ever say no to that!? Me neither….
So, today we’re exploring the East side of Mallorca. Whereas last time we visited Santanyi (see my other blog post) and the picturesque Cala Santanyi, today we’re visiting Cala Figuera and Cala d’Or. I want to show you how you can spend a perfect day in this part of the island, so that you are 100% holiday proof for your next trip!
In this post you will find out:
The top spots to visit near Cala d’Or
The best place to eat and have a drink in Cala d’Or
It is no longer a secret that I am a Gypsy Soul, I love to travel and I developed my nomadic soul definitely while living here on Mallorca. The past few months on this beautiful island have been a blessing and I have had the opportunity to visit many of its beautiful villages, beaches, restaurants and hotels. Today I want to share with you the hotels that I enjoyed most, based on the price, atmosphere, location, view, service, … you name it!
This is my Top 10*:
Cook’s Club, Palma Beach
Hotel Mama, Palma de Mallorca
Hotel Bella Colina, Paguera
Hotel Sa Baronia, Banyalbufar
Bikini Island & Mountain Resort, Port de Soller
Hotel Dalt Muntanya, Orient
Pension Bellavista, Port de Pollenca
Boutique Hotel Jardi d’Arta, Arta
Som Suret Cool Hotel, Portopetro
Cal Reiet Holistic Retreats, Santanyi
*The hotels are not listed in order of preference.
1: Cook’s Club Palma Beach, Playa de Palma
OKAY, I work for Thomas Cook. That is no longer a secret. But… It is not because I work for Thomas Cook that I am going to list all Thomas Cook hotels here. No. I have carefully tested some of their branded hotels and resorts (such as this Cook’s Club Palma Beach), and this came out as my favorite one for gypsy souls (& digital nomads too, because it offers a co-working space!).
Cook’s Club is a new hotel chain with hotels opening all around the world for the new Millenial generation. It focuses on good music, street food on demand, great cocktails at the pool bar and chilled-out vibes. It also has a much more trendy and comfy vibes than any other typical holiday hotels that you will find in Playa de Palma (or tourist resorts), so if you’re looking for a beach holiday spot to crash, this is it!
PS: Palma is only 1 bus ride of €1,50 away (so it’s also great for a city trip & beach getaway)!
2: Hotel Mama, Palma de Mallorca
If you want to stay in the city of Palma de Mallorca where the buzz is really going, then I completely understand. I am in LOVE with this city (ever since I started living here since March 2019). Although I do not need to sleep in hotels here (because I have a place to live), I do like to go check out other hotels, such as Hotel Mama, and particularly their rooftop terraces and pools. Yes, I am addicted to living a high-society life… 😉
One of the most chilled-out, highly From Julie With Love – styled design hotels in the city is Hotel Mama. That is: Artisan tiles, collector furniture, natural light and inspired by styles ranging from Art Deco to oriental influences! YES, make yourself at home here! Mama will take care of you, whether it is in one of the 6 different kind of prestigious room types, at the tapas bar or in the Grand Café, Hotel Mama is a pearl in the city (with great views over the cathedral and historic town)!
One more reason to visit Hotel Mama for me is the unique cinema experience that it offers with Cappucine: the hotel offers you to enjoy both vintage and contemporary films in a magical cinema inspired by some famous paintings that will brings you back to 1920s Paris. This is an extremely exclusive and comfortable movie theatre, that has screenings Friday, Saturday and Sunday at 5PM with only 30 seats. Original version with subtitles in Spanish. Bookings through the reception.
3: Hotel Bella Colina, Paguera
A bit more to the West side of Mallorca, not particularly my favorite part of the island with party places for English and German tourists, there are some exceptions to the rule. Luckily! The reopened Bella Colina Vintage Hotel est. 1953 is one of those places that magically sets new standards and belongs to the most beautiful houses in the region.
It is located on a privileged hill-site in Paguera and therefore has a panoramic view of the Mediterranean Sea and the surrounding mountains. I am absolutely amazed by the happy and colorful vintage design of the lounge and the restaurant. Hotel Bella Colina So colorful that I cannot resist… Who would not love to spend some time there?! This is a place that will make you happy!
All rooms have airconditioning and there is also a swimming pool, a lounge and a pool bar with cocktails, snacks and relaxed music. Hammock spotted as well! Gosh, what a place!
4: Pension Sa Baronia, Banyalbufar
If you are looking for a place to relax and enjoy one of the best sunsets on the island, in my opinion, there is no better place than Pension Sa Baronia. For a really affordable price (I paid only 90 euros for a double room for 2 persons including breakfast in high season), you get to unwind completely and forget about all your sorrows.
My friends called me crazy when I said I was going to Banyalbufar – a really small village in the Sierra de Tramuntana – but I turned out to be right: it is an ideal place to relax after hiking or cycling, and there are some places to visit nearby, such as Torre del Verger (one of my Top 10 Instagram Spots on the island).
An absolutely gorgeous swimming pool located on the hill-side edge offers stunning views over the rural terraces and Mediterranean Sea whereas the hotel Sa Baronia itself is located in a 17thcentury old stately home.
5: Bikini Island & Mountain Hotel, Port de Soller
LIFE IS BETTER IN BIKINI, they say at Bikini Island & Mountain Hotel. Okay, this might not be the cheapest option of this hotel list, but it is on my ultimate Mallorca Bucket List ever since I got to the island and discovered the happy rainbow staircase of this hotel in Port de Soller.
One obligation: “If you’re going to Bikini, be sure to wear flowers in your hair.You’re going to meet some gentle people there!” it reads on the ground before entering the staircase. So, don’t break the rule and go 100% for your GIPSY SOUL outfit and mindset. Well yeah, after all… There are nice places, great places and there’s the Bikini Island & Mountain Hotel Port de Sóller:
PS: Make sure to eat at the incredible NENI Mallorca restaurant and enjoy the views over the port of Port de Soller. And oh yeah… of course, they also organize yoga retreats here!
6: Hotel Dalt Muntanya, Orient
Sometimes all you have to do is get away from it all. Go OFF THE BEATEN TRACK and head into the heart of the Serra de Tramuntana, declared a World Heritage Site by UNESCO. to discover Hotel Dalt Muntanya. It is the home of tranquillity itself in perfect harmony with nature. Few hotels will feel so cosy and personal as this one.
Relax at the beautiful pool and enjoy some of the best hidden restaurants of the island, such as Restaurant Mandala, or go for a degustation menu in the neighboring hotel Son Palau. Jummie! And romantic (even if you don’t have a boyfriend, but just bring a friend, like I did).
7: Pension Bellvista, Port de Pollenca
Pension Bellavista is an oasis for budget-lovers on Mallorca, located in the heart of Puerto Pollensa. I challenge you to propose a better hotel than this one for this price-quality on the island. This place is the best of the best deal! It has no swimming pool, but it has an on-site vegan and vegetarian restaurant (and that is unique for Spanish meatlovers) with tested and approved meals by From Julie with Love.
Pension Bella Vista is a family-run pension and the owners has a big heart for animals. They are active in animal shelters on the island and therefore only accept animal-loving-guests. Yes, one cat accidentally jumped into my room from the balcony and decided to sleep next to me. I just enjoyed my one-night stand! 😀
PS: As it is located right by the bus stop, it is a perfect base to explore the North of Mallorca with beautiful beaches like Playa de Muro, the famous Cap de Formentor, the historic city of Alcudia, and a direct connection to the airport… all by bus!
8: Hotel Jardi d’Arta, Arta
Voltaire once said: “The paradise on earth is where I am”. Well, maybe he was at Hotel Jardi d’Arta, a hotel with a stunning Arabic garden and still enough Mallorcan soul to feed your hunger for Mediterranean flavours. This is one of the most charming town hotels on the island, and conveniently located in the heart of the town of Arta but also a short ride away from many beaches in the North East.
There are only 9 lovingly designed rooms and 3 suites in this boutique hotel, so each of them have their own unique character. I can’t help but dream away when looking at its pool by sunset. Isn’t this a piece of heaven on earth? Yes, sometimes dreams come true.
9: Som Suret Cool Hotel, Portopetro
On the east side of the island of Mallorca, you will find tons of hotel resorts that are packed with tourists on crowded beaches. The Som Suret Cool Hotel, also known as the former Varadero Hotel is a break of that trend on the east coast. It is Adults Only (yes, sorry, but if you’re on a holiday without children, you most likely prefer also not to be surrounded by children, especially at the pool).
Hotel Som Suret is situated just a few meters from a traditional maritime port and offers a bit of a different and exclusive holiday experience for a short escape or a holiday with its incredible rooftop Ibiza-style white lounge, beautiful views and comfortable beds. And all of this at very affordable prices, which is probably one of my main reasons to choose for this hotel: price according to quality!
10: Cal Reiet Holistic Retreats, Santanyi
If it can be a little bit more, and if you are looking for a holistic wellbeing retreat instead of a ‘normal’ holiday as a gypsy soul, then Cal Reiet is maybe something for you! I would actually not really call this a hotel, as the idea is to come here to restore yourself in a special environment with treatments, massages and special body, mind and spirit offerings on the menu.
For Cal Reiet, holistic living is all about the lifestyle, and the property breaths that ideology. Whether you come as an individual or in a group retreat, you will be pampered for sure here. Cal Reiet is an oasis away from everyday life where you can rejuvenate, grow and reconnect with your true-self. Its aim is to create a magical place, where guests can find inspiration, joy and harmony within.
If you book through this link via Booking.com, you get 15 euros discount (after your stay) and me too! So please, use it wisely… and let me know how your trip to Mallorca was. Or if you have another hotel tip to share.
There’s nothing more romantic than a sailing boat trip on the ocean with a privately chartered yacht. Well, there’s nothing more romantic than a romance, of course. Unless you don’t have a romantic partner, then there’s nothing more romantic than a boat trip with friends (and even strangers).
Joern from Romantic Sailing Mallorca, an adventurous German captain with a big heart for the ocean, invited me to come and see it myself: Romantic Sailing can be fun, even if you don’t have a boyfriend (or girlfriend)! Check out my little boat travelogue here…
Mallorca is filled with the most beautiful Instagram places and photographic opportunities. Just take a look at my Instagram profile and you’ll immediately see that I can continue to take photos FOREVER on this amazing island. From small villages to rocky bays and fancy restaurants…. Mallorca has it all!
This blog post is all about the best places to Instagram in Mallorca. I will show you my favorite shot spots on the island: some are popular places, others are off the beaten track. Up to you to discover them yourself now. And Psssss….. let me know what your Top 10 looks like (in a comment below)!
Admit it. You like to drink a good glass of wine, especially when you are on a holiday, on a day off, or after work. With fish, with desert, with BBQ, … There is always an appropriate wine and an appropriate occasion to drink wine, unless you are pregnant, religious, or a member of the AA.
This blog post is for the wine lovers who want to indulge even more in their obsession with wine. Imagine that you could not only taste wines, but also learn about its consumption and purchase wine while you travel at or near its source. Imagine that you could visit wineries, make vineyard walks or even participate in harvesting the grapes. Well, imagine that is nowadays called enotourism, or wine tourism.
Keep reading to find out WHY enotourism is the new travel trend!
“I’ve never owned a vineyard, but I’m pretty sure I’ve drunk one”.
– From Julie With Love
This week I tried out Enotourism in Mallorca, because, you know… I am getting a bit spoilt… When you spend a lot of time on an island, you kind of want something else than beaches, hikes, city trips and boat rides all the time. I was looking for a different experience on the island, and that’s how I bumped into this wine experience! Here follow 7 reasons why it is the new travel trend!
The good thing about working abroad is that you can spend your days off as a tourist: you can make day trips from where you live to discover the most beautiful and fun places around you.
This week I decided to visit Santanyi. It is a small but authentic and interesting historic place in the South East of Mallorca. A bit further eastwards from the village lies Cala Santanyi, the beach resort town near the ‘cala’ (or the bay). The perfect combination for a day trip, I would say!
Santanyi: Mallorca’s Most Quiet & Charming Town
This time I went with my colleague Annick, who promoted herself for the occasion to my photography assistant 😉 , on a day trip in Mallorca. As she is an early bird, she suggested to leave early. I did not mind, because the earlier you wake up, the more you can enjoy the day.
‘One key to success is to have lunch at the time of day most people have breakfast.’
– Robert Brault
The funny thing was that by the time we arrived at 9.30h to Santanyi, the village was still sleeping. I guess that Mallorca does not have the same mindset as we do. Anyway… Out of a not-so-bad-idea-anyway necessity we decided to go for breakfast first.
In the middle of town, right by the church, we found Sa Botiga, a restaurant and street cafe with a lovely patio in a beautifully decorated Mediterranean styled setting. Of course, I decided to sit down in the patio, where Annick and I had a delicious croissant and fruit bowl. I also had a giant iced coffee. Perfect to wake up!
By the time we finished Santanyi was finally awake! The shops started to open and the villagers started to walk around. We found out that Santanyi is full of beautiful shops selling clothes and other fashion items in a typical Ibiza-bohemian style and also more traditional shops selling artisanal products and handicrafts.
Just behind the corner of the church we found this beautiful patio in the town hall. It was absolutely the most beautiful place in the whole city. Go and look for it yourself! (Tip: it’s somewhere near the church).
You won’t be surprised if I tell you that this village in the South East part of the island is called ‘the golden-stone village‘. Just take a look around and you’ll see why…
The unexpected thing about Santanyí is that it is not only pretty, rural and authentically Mallorcan, it is also home to many art galleries and handicraft shops, of which most of them are owned by foreigners (read: Germans).
One of my favorite discoveries of the day was Galery Beate Angela Pohl . From the outside it looks like a combination of a hippie fashion store and an art gallery but once you enter it is an oasis of tranquility, especially in the zen-themed garden. Make sure to pass it on the way to the bus stop!
Cala Santanyi: the beach
In the afternoon we took a bus to Cala Santanyi, which is the beach side of Santanyi located in a beautiful bay. It only took us like 10 minutes to get there. What an easy ride!
Once in Cala Santanyi, the bus dropped off literally at the beach. Paradise… Check! This is such a pretty bay, unfortunately it is small and therefore easily crowded.
We ran up the hill on the left side of the bay to look for some food and good views. There we found Cafe Drac, a place that makes you believe that things can get better, even if you thought they were already at the top!
You know… There are these little moments in life that I feel so blessed with the life I am leading. A good cocktail, food, sun, an awesome view and an even more awesome colleague who makes you smile. What more do we need in life?!
Enjoy the little things in life for one day they will be the big things
If you make it one day to Cala Santanyi, you have to go to Cafe Drac, and order the White Sangria (with Cava!), Shrimp-Mango Salad, and White Tiramisu (yes, you’ve heard that right: with white chocolate). Hmmm! Make sure you get the best table for that view. ❤
Hidden Gem: Es Pontàs
If you still have some energy left after an amazing lunch, you can walk around. If not, you can lay down at the beach. This place has its attraction for everyone.
Guess what… Julie is always full of energy! I went first down to this idyllic green-door harbor side of the bay for some Instagrammable-pics, and then I hiked up the cliff, realizing it was leading to a dead end. LOL.
I walked all the way back and had to take the stairs, like normal people would do. For some reason, I thought I could walk around the bay to go to this special cliff…
Es Pontàs, is like a big natural rock rising from the ocean. It has the shape of a bridge, or an arch, depending on your angle. It takes about 10 minutes walking from the bay of Cala Santanyi to get there, and it is an oasis of peacefulness. Here is where you can sit down and literally meditate.
Be thankful for what you have. Be fearless for what you want.
At Es Pontas I met other Flemish people (from the Dutch speaking side of Belgium, where I am from). It was a couple on their honeymoon. The woman was sitting there filming her husband. He was swimming to the rock and climbed all the way to the top through a very difficult (and dangerous) parcours.
It’s called “DEEP WATER SOLOING“. I’ve learnt something new today. Apparently, this is a trend amongst the more adventurous amongst us. The Es Pontas rock is one of the more challenging climbs for those bouldering it. So, don’t try this just like this!
Enough adventure for today… For me, watching Es Pontas was satisfactory enough… and my friend and colleague, Annick, she got enough adrenaline pumped into her veins by taking me this optical illusion shot near the cliff. Haha, wish I recorded her voice when she said: “don’t go closer to the cliff, come back!”.
Okay, I am a good girl and sometimes I listen. We walked back to the beach where we had a last coffee before heading back to Palma de Mallorca. Read below how to get to Santanyi by public transportation.
More day trips in Mallorca coming soon!
Santanyi: How to get there
From Palma de Mallorca, it is very easy to get to Santanyi, even without a car! It takes about 1 hour with bus 501 (Palma – Cala d’Or). At the time of writing there was a bus leaving at 8.25 AM from Plaza de Espana (from where most buses leave in Palma) to Santanyi with arrival 9.25 AM. A bus later is also possible: 10.30 with arrival 11.30. 6.65 euro one way.
From Santanyi to Cala Santanyi you can take bus 503. It is like a fancy tourist bus. You will like it, and it is only 1,50 euro one way. I recommend to take it at 13.05 – 13.15. It is the perfect time to arrive for lunch in the bay. You can take the bus back at 17.20 and then you are back at 17.30 in Santanyi.
There you have a direct connection to Palma de Mallorca at 17.35 with arrival 19.00. Unless you want to stay longer at the beach: there are also buses at 19h00, 20h05, and even 21.40h. Check actual bus times at www.tib.org.
If you prefer to go by car, it’s 50 minutes and 50 kilometers from Palma.
Santanyi: When to visit
There is a market in Santanyi on Wednesdaysand Saturdays from 8.00h until 13.00h. I haven’t been on the market day, but it is supposed to be very nice. Unless you like it quiet, then you can go another day, and have the city for yourself. 😉
When are you visiting Santanyi? Feel free to comment below.
Disclaimer: This blog post has been created in collaboration with Sa Botiga (Santanyi) and Cafe Drac (Cala Santanyi). Special thanks go to them! ❤
**SPOILER ALERT: THIS IS AN OPINION / LONG READ ARTICLE **
After having worked in the volunteer tourism industry in Ecuador and Cambodia, I realized that if I really wanted to make a meaningful difference, I should be writing about volunteer tourism and researching the phenomenon rather than to do the actual volunteer work. So I started to conduct research on the phenomenon in Cuba. For now, my own research is done (and compiled in some articles and a Masters’ thesis), but for some the research continues…
Recently I got contact by Julia Rommel, a student at ‘iba’ Internationale Berufsakademie Köln in Germany. She is currently conducting research for her own thesis on “Volunteer-Tourism as a form of travel in context of development cooperation – a critical analysis of assorted characteristics, development possibilities and effects of the view of the various involved participants”. She asked me if she could interview me about my own personal experiences. It turned out to be a very meaningful reflection for myself again, and I realize I should keep sharing what I have learned from volunteering abroad.
So here’s to all who consider to volunteer abroad. Julia and I wanted to share the interview online so that we could raise awareness and open a public discussion.
Continue reading if you want to know:
How the involvement in the projects can be envisioned locally on the spot.
What exactly I did in Ecuador and Cambodia
Which impact volunteering abroad had on my personal life
How I finance my trips abroad
What I think is the best way to organize a volunteer trip
How I really think about volunteer tourism
Please share your comments after reading. We love to hear from you and who knows… it can help Julia to collect more research data for her thesis!
1. What do you personally find fascinating about travelling?
I love to travel because it allows me to see different parts of the world and de-familiarize my own culture, habits, world views and so on. You can meet new people, discover new places, eat different foods, see other types of architectures and religions, and so on. Traveling is part of my personal development because it turns you into a different person after: in my case, traveling has made me feel more open-minded, conscious, knowledgeable, confident, adventurous, flexible, social, assertive and open towards a multi-cultural society.
Travel far enough, you meet yourself.
I feel also that travel gave me more understanding of life outside my own bubble (village), but also about political and religious issues, such as climate change, female circumcision, prostitution and illiteracy. By experiencing things first-hand or witnessing situations you often learn a lot more than from reading it in books or hearing about it on tv or in the university. Simultaneously, you get to know yourself better because you obviously start to question your own life, conditions and ways of seeing or thinking. This is why I like traveling so much.
Moreover, I love photography and writing so I love traveling because it is beautiful to go somewhere for photographic reasons or to write about places for my travel blog. On top of that, traveling allows you to learn languages and practices your language skills better than any course can do. I have learned basic Spanish at school, but it was only by studying in Spain, doing my internship in Ecuador, conducting research in Cuba and working in Mallorca that I could become so fluent in it.
Lastly, because travel is so adventurous and challenging at times, it gives you an adrenaline rush. Therefore, I would say that travel becomes an addiction. You always want to see more places, travel more often, do it again and again. For me, it is very hard to settle in a small Belgian village now that I have travelled to so many places and lived abroad for so many times and so long. I am so used to having stories to tell, to get inspired by the things I encounter along the way. I just love it!
2. Where do you currently work and live?
I currently live in Palma de Mallorca where I work for Thomas Cook in Destination Management. This is a temporary contract for the Summer Season from March until October. I chose this job because I wanted to live on a Spanish island in the sun under good working conditions (apartment, salary, insurance, …) but I am not sure yet if I will want to or can stay in the company. I am thinking of going on a Working Holiday Visa (WHV) to Australia before I get 30 (I’m 27 now) so that I can travel while working in Oceania as well, but the plan is not concretized yet.
3. How do you define „Volunteer Tourism“?
For me, volunteer tourism is the travel that includes some activities of volunteering. Ideally, it should represent a balance between a holiday (tourism) and volunteering (work), but often this is not the case. Usually, it tends to focus more on the touristic part of the trip. We must not forget that tourism is an economy (providing a product or service in return for money), whereas volunteering is usually associated with altruism (doing something good without expecting something in return for it). My thesis deals with the contradiction between profit-seeking activities and charitable generosity. Nowadays, any kind of touristic activity that includes volunteerism can be considered volunteer tourism.
4. From March until June and from June until August 2014 you worked as a project coordinator and group leader for volunteers in Cambodia and Ecuador. How can I envision the involvement in the projects locally on the spot?
What exactly did you do there? Were the projects comparable? Do they have something to do with Volunteer Tourism? Tell me about your experiences and about the volunteers that had applied for the voluntary work.
Yes, indeed. I worked in Ecuador and Cambodia as a volunteer group leader for a gap year company in the UK in 2014. I also participated in a volunteer brigade in Cuba for my Master’s thesis research in 2016.
I worked for the Yanapuma Foundation in Ecuador. This is a grassroots, self-sustaining NGO in Ecuador that works with a number of rural, indigenous and marginalized communities on sustainable development projects in the areas of health, education and agriculture. As part of its long-term goals to assist local communities adapt to an increasingly globalised world while promoting and preserving their culture, Yanapuma provides economic, material and human resources so that they may partake in social development projects within their communities.
An important aspect of my work at Yanapuma Foundation was the provision of international volunteers for both short and long-term periods (from one week to six months) to assist these communities with their goals. The NGO receive groups of volunteers from The Leap Gap Years Overseas between 18-22 years old from gap year programs several times per year, particularly for 6 to 10-week programs.
My responsibilities were to maintain in contact with the volunteer coordinator at the office to organize logistics and plan the project prior to their arrival. I had to receive the group upon arrival and be their leader through most of their time with Yanapuma in Ecuador. This included traveling with the group and living with them on site to participate in their project work and coordinate accommodation, food, and extra activities. I was serving as the principal English/Spanish translator between the group and local project coordinators. I also managed money for group expenses such as bus tickets and I made expense reports at the end of each phase. I was the point-of-contact between the group and the Yanapuma office in case of problems or concerns, and I was overseeing the health and wellbeing of the group, during their time with Yanapuma and react in case of emergency. I provided weekly updates describing group activities and/or any health issues.
As a Volunteer Group Leader I had to motivate, manage and lead these groups in different locations around Ecuador. Locations included Quito, Otavalo, indigenous communities, Baños, Quilotoa, and Riobamba. The programs included a mix of community volunteering and tourism. As a group leader, I lived with the group. In the indigenous communities, everyone lived in volunteer cabins, and while in Quito and traveling to other destinations we stayed in hostels.
In Cambodia, I was contracted by Indochina Adventures, Co. Ltd., a tour operator based in Siem Reap since 1999. I worked for them as a Volunteer Group Leader for similar volunteer groups as in Ecuador sent by The Leap Gap Years Overseas. Indochina Adventures is, in contrary to Yanapuma Foundation, not an NGO. It is a commercial tour operator specialized in cycling and trekking, but the company also offers bird watching, photography tours and volunteer programs.
Indochina Adventures is a local travel company that actively participates in country development and helps the Cambodian community as it strongly believes that local people are the people who should get the most income from tourism. The founders recommend tourists to sleep in home stays, to eat delicious local food such as Amok, to support the floating school at Tonle Sap lake by providing school kits, and so on. Indochina Adventures strongly believes that poor schoolchildren with better education will have a better future. In addition, it supports some of the NGOs to help the kids with HIV/AIDS, it also support the Trailblazer Foundation to provide water filter for ‘the poorfamilies’ (quoted from their website).
Comparison – Difference in Projects
My job role in Cambodia was similar to that in Ecuador. The difference is probably most in the nature of the projects. Hereby a list of the various project I worked on:
Ecuador – Chilcapamba
The Chilcapamba Community is located near Otavalo in the Andes, two hours north of Quito. The region is a center of indigenous culture in Ecuador and continues today the production of world-renowned handicrafts. Many indigenous communities in the area still face economic hardship and erosion of their culture. The community of Chilcapamba is working hard to preserve their language and identity, whilst still participating in modern Ecuadorian life through education and the development of sustainable industries. There are approximately 100 families in the community and they are currently undertaking a range of projects in the areas of education, development, sustainable agriculture and the preservation of indigenous culture.
In the mornings we were helping with a variety of projects. Activities included digging irrigation ditches, clearing rocks and planting trees. Volunteers also cleared weeds near future garden sites, helped to maintain existing gardens, worked on construction in the community centre or helped out in the local school. In the afternoons, volunteers had group Spanish classes for 2 hours in the community.
Ecuador – Tsachila Community
In the lowland jungle there was another volunteer project with the Tsachila community. Here we did a number of cultural activities and got to know the community. The volunteers have participated in expanding the cultural centre and the cacao cooperative. They have helped to reforest the area, maintained the botanical gardens and constructed additional tourist cabins and classrooms for the local school.
Projects included planting hundreds of cocoa plants (3 days a week) and constructing small plant nurseries for a number of the families (the other 2 days of the week) so that they could easily care for the crops that they grow from the beginning. Volunteers also had the opportunity to immerse themselves in the Tsachila culture with afternoon activities such as making artisan crafts, painting your hair bright red with achiote paste and learning how to play Marimba (typical instrument).
Ecuador – Hacienda Tranquila
In the Galapagos Islands, I took the volunteers to Hacienda Tranquila. The Hacienda is located in the highlands of the island, on a 50-hectare site, where there is still native vegetation. The main objective of the project was to develop the technology to reconstruct native habitat in the highlands on San Cristobal, and to serve as a centre for similar projects in the highlands of other populated islands in the Galapagos chain. We worked to reverse the negative effects of invasive or introduced species, restoring the native and endemic forests of San Cristobal. This means much of your time was spent cutting down invasive species such as blackberry bushes and in turn planting tree species native to the islands. Afternoons were spent working in the organic garden: watering plants, weeding, and caring for the baby plants in the nursery.
On Tuesday and Thursday afternoons, special needs children from the community came to the Hacienda and the volunteers assisted them in a form of therapy in which the children ride horses. Finally, volunteers took care of the animals on the hacienda which include cows and chickens.
Cambodia – Water Project
Despite its beautiful exterior, Siem Reap is one of the poorest regions in Cambodia, a town the difference between rich and poor is stark. The illegal slum settlements which perch on the polluted riverside are a stones throw from luxurious 5* hotels with their turquoise swimming pools and overflowing breakfast buffets. Communities of displaced people, army families, victims of landmines and sex-workers live in deep poverty with little access to education or basic amenities – tucked out of sight of the cities’ affluent tourists. It is estimated that only half the population have access to clean water and less than a quarter have access to a toilet. With the volunteers’ help, Indochina Adventures aimed to build functioning wells and flushing toilets to service these communities and, in the process, help to restore health and dignity to people too often overlooked by the authorities.
The mornings were spent with a team of local construction workers, digging, mixing cement, helping to lay pipes and installing water pump kits.
Cambodia – Orphanage Project
In the afternoons volunteers joined forces with the Cambodia Development Organisation (CDO) who provide a home for orphaned and poor children. Founded by a local Cambodian in 2006 CDO provides children at risk with vital shelter, protection, food and education for people who need it most. The centre is situated 7km East of Siem Reap and comprises basic accommodation, classrooms, performance spaces and outside play areas for 30-40 children at a time. Volunteers assisted the centre with improvements to the buildings, interact with, feed and teach kids English whilst supporting CDO financially through the donation Indochina Adventures made on their behalf.
Cambodia – Eco-Agriculture Project
Another morning project included the immersion in a rural farming community in Samrong village near Siem Reap, where subsistence rice farmers still live in wooden houses on stilts and children catch fish with simple wooden rods. Like many small, traditional agricultural communities the people of Samrong were, until recently, entirely dependent on the rice harvest for their livelihoods. The grain forms the basis of their diet and any additional rice left over after the community have used their share is sold for a small profit to purchase other foods, pay for education and health care.
However, unpredictable weather conditions and the fluctuating value of rice on the market has left them vulnerable. Now with the help of local NGOs the village is working hard to diversify into other areas to have a more stable income and range of crops, increase their farming areas and productivity and have even built a communal rice store to make their harvest go further. Volunteers assisted the community with harvesting, infrastructure projects and a variety of income generating schemes, such as basket weavingand making incense sticks.
Cambodia – Teaching English
In the afternoons, volunteers worked with school children at a local school in Siem Reap while teaching English, which focused on education as a means of breaking the poverty cycle in the area. The school provided social care and aimed to improve access to education for around 1,500 disadvantaged children and young adults in their area and have a variety of incredible community projects that volunteers can get involved with. From sports coaching to painting or construction, helping out in organic farms or delivering English lessons – volunteers supported the work of the school and got to know the incredible young people they work with.
Cambodia – Children’s Painting Project ‘Let Us Create’
Let Us Create (LUC) is a day centre that provides nutritional food, clean drinking water, educational enrichment, and a creative outlet for over 100 registered children in Sihanoukville. This community group of children comes from very poor backgrounds, and many of them scavenge through garbage bins or sell souvenirs to tourists on the beach to help support their family. These identified children come to the LUC centre every day between the hours of 7:00am and 7:00pm, where they are provided breakfast, and lunch, and have the opportunity to attend educational enrichment classes.
The project aims to provide a safe environment where the children can learn, play, be creative, challenge themselves, have fun and grow into happy, healthy young adults. In addition, LUC hopes to give them the skills and opportunities they need to become confident about and prepared for the future whilst having the tools to make educated decisions. Here, the volunteers assisted in the daily tasks of the staff members at LUC: cooking, teaching, playing, cleaning, painting, dancing and so on.
Cambodia – Elephant Valley Project (EVP)
Here I was working alongside local mahouts (elephant keepers) the volunteers were taking care at Elephant Valley Project for the rescued elephants, some of which have been abused or cruelly maimed by landmines. They spent many, magical sun-drenched hours escorting the elephants on its ambling adventures as it roamed free through jungle and grasslands, washing troubles away in the river and simply observing the largest mammal on Earth at incredible close-quarters in the wildest reaches of South East Asia.
Link between volunteering and tourism
During the weekends and between the phases of their volunteer trip, the volunteers could go on day trips or overnight trips to touristic places in the areas where they stayed. Sometimes, there were even ‘Adventurous Weeks’, ‘Island Trips’ or ‘Rutas del Sol’ included, for example. For the volunteers, the volunteer program was a way to stay longer in the country and to get a more in-depth immersion into the local culture, as compared to a usually shorter roundtrip or backpacking trip through Latin America or Southeast Asia. Moreover, it was a way for the them to make their travel not only beneficial to themselves, but also to the local communities they visited along the way.
My experience with the volunteer projects
When I started as a group leader in Ecuador, I had no experience in volunteering abroad. I was enthusiast and I really enjoyed the work. Each project had its own unique character and contribution to sustainable development. The projects seemed to be carefully selected by the local NGO which had a good reputation since many years in this sector. Of course, the volunteers were very young and not always as interested or motivated in the volunteer work itself, but with extra effort from our team we were able to lead them through the various phases of their program: despite them feeling homesick, sick, unmotivated or more interested in exploring the country or having a good party.
When I later moved to Cambodia, I started to look different at things. The projects did not seem to be that well selected, I had the impression that the volunteer program was operated by a business rather than a community-based organization because the owner was a rich business man with many connections in the country. The owner let me stay in his boutique hotel for the whole Summer, where I was treated as a princess, which did not feel right to me. I felt that the volunteer business was for him part of a philanthropic effort while still making money out of it. Think of the Gates Foundation… There’s no such thing as a free gift. I started to learn slowly but steadily what volunteer tourism was about. The children in the orphanages seemed to be coming and going to the center whenever they wanted. I had to hand over hundreds of dollars to the school and orphanage directors without ever needing to ask what was happening with this money. The wife of my boss gave a television as her own birthday present to the school. There were no requirements for volunteers regarding minimum stay or teaching experience when going to teach in schools. The schools did not follow any learning plans (and neither did we offer to implement this) so the volunteers kept repeating the same basic stuff, and so on.
I think I started to understand what was really going on (and what was really going wrong) when we were working on the water pump wells in Cambodia. While driving through the villages, I could see that many existing wells were broken or not operative. We drove further until we reached a village where there were no wells built yet. The plan was, according to my boss, to provide all villages with wells until everyone had water. It sounded great, but when I asked why we did not go to fix the broken ones or teach the village people how to use them better or how to repair them their selves, he said that was not in his business interest. Moreover, volunteers wanted to see instant result and he felt pressure to keep them happy with what they were doing. They needed to feel like they were making a difference. Here is when I realized that volunteer tourism is really a business which is not sustainable, and still mostly oriented towards the creation of profit for the volunteers and the organizers of it, rather than for the orphans, school children or village people.
Volunteer tourism is not a sustainable business.
– Julie Rausenberger
I decided not to continue my position after that contract (even though they offered to extend it) and I returned back to Belgium to start my Masters’ degree in Social and Cultural Anthropology at the University of Leuven, where I wanted to research intimacy and the concept of gift-giving within the context of volunteer tourism, this time in Cuba. I never regret this decision to quit my job in the volunteer tourism industry because the volunteer program in Cambodia has been operating the same way it was since 2014, despite my constructive critique towards the company to be more careful in the selection of volunteer projects and their long-term implementation.
My experience with the volunteers
I worked with volunteer tourists from the United Kingdom who were mostly between 18-22 years old and who were currently on a gap year before starting their higher studies at the university. Most of them were dividing their year off between a few months of student work in the United Kingdom and traveling abroad to explore the world. The volunteers did the latter rather in organized and controlled ways because of different reasons: they felt too insecure to travel to far-away continents on their own, or were too unexperienced to go on a backpacking adventure on their own, or they did not have a travel mate, or they were not allowed by their parents to travel alone, or they did not know where to start, or they wanted to contribute to the world while traveling and volunteering, or they wanted to have a unique travel experience, or they were looking for a way to stay longer in one country without ‘just traveling’. They also gave the impression that they wanted to make a difference somehow this way, and that they were looking to ‘find their selves’ while seeking personal development in this year off.
Some volunteers were even sent by their parents because their parents were convinced that this program abroad would broaden their horizon and would prepare themselves better for the ‘real world’. I had the impression that, in this case, the parents found their kids spoilt and wanted them to get out of their comfort zone by traveling in a basic but still organized and safe way (because of the guidance, group leader presence, follow up, weekly reports to parents, …). Also, the volunteer programs were very expensive and therefore obviously targeted towards a specific target group of richer families who sent their children on ‘an adventure of a lifetime’ in the hope that their children would learn not to take things for granted. Sometimes this led to paradoxical situations: the volunteers wanted to go back to basics and experience the ‘real Ecuador or Cambodia’ but in the same time they complained when their room was not ‘good enough’ or when they did not get cereals for breakfast or milk in their tea (knowing that milk and cereals are expensive in Cambodia).
At timesI was frustrated because the volunteers did not show as much interest and motivation in the volunteer work as I hoped for.
– Julie Rausenberger
A reason for this could be that they were sent by their parents, but also that they expected to see faster results. It was not motivational for them to be working on digging holes for water pipe lines in Chilcapamba, for example, for weeks. Rather, they seemed to be satisfied when they could see instant results such as when they were building a water well pump in Siem Reap: this only took a few days to be finished per well. I also noticed that they enjoyed it more to be surrounded by children or to be involved in social work in orphanages or schools. The fact that they never spoke the local language (Spanish or Khmer) withheld them from engaging more in-depth with the local community members they were working with, so the contact was again very limited and not reaching the level they had hoped for. With children, this seemed less problematic because playing did not need that much conversation. Interestingly, most of the volunteers did not make efforts before or while traveling in-country to learn the local language. This showed for me that they were only partially looking for a real engagement with the communities.
Last but not least, it speaks for itself that a large part of the trip was about fun, parties, adventures, activities and other things that are related to tourism for young travellers. The touristic aspect of the trip was very important to the volunteers, despite us – as organizers – trying constantly to put the voluntary work to the foreground.
5. Which impacts did the work in these projects have to your personal life and to the other participants?
Impact on my personal life
At the very personal level, I think that the volunteering pushed me into the direction of my continued university studies in Social and Cultural Anthropology (after having studied Tourism and Leisure Management). I remember I met a French anthropologist, Richard Couedel, in the jungle in Ecuador. He was studying the community we were working with and eventually published a book “Yo me acuerdo, biografía de un líder Tsa’chila”about it a few years later. I was very inspired by his research and life in the community. A colleague of mine in Quito was also an anthropologist, so again, I felt that anthropology was a useful discipline to study if I wanted to continue a career in the non-profit sector. Most of all…
I realized after many personal experiences in the volunteer industry abroad, I could make a more meaningful difference by writing about volunteer tourism and researching the phenomenon than to do the actual volunteer work.
I also met very interesting people along the way while I worked within these organizations. For example, one of the volunteer coordinators in the UK became a friend and she now runs her own travel business in Tanzania and she has invited me to come over. Another colleague from Canada who worked in Ecuador with me is now living in New Zealand and working with another NGO, for example. It is these connections with other persons that I really value and that really had an impact on my life because they inspire me and make me believe that there are other life routes than a village life and a 9-to-5 job in Belgium.
Impact on the volunteers’ life
It is of course difficult to tell what the impacts of these volunteer programs were on the life of the volunteers because I did not keep in touch with all of them and I cannot know how they feel about it. However, from what I have seen, there are very varied scenarios: some people really opened up, I could see them becoming more confident, more assertive, more culturally aware and so on. Others could not deal with the out-of-the-comfort level of the volunteer programs. Some became very homesick or even wanted to go home (one volunteer really left home early despite us trying to cheer him up repeatedly).
Others again saw this volunteer experience as the starting point and preparation for their independent travels. They went to travel afterwards on their own in Latin America of Southeast Asia. For some, this continuation of later travels – post-volunteering with our organization – turned out a great adventure, but for some it was a complete disaster: they were shocked how much they suddenly needed to plan and organize their selves without having the support and translation of our organization.
On the long term, I kept in touch with some of the volunteers whom I saw growing from adolescents to young adults with a university degree and a full-time job nowadays. I do not have the impression that they became ambassadors for the volunteer work they did, or that they repeated a volunteer program ever again (not even in another country). They also did not become ‘world travellers’ or ‘frequent backpackers’, in most cases. Rather, I see them going back to a more traditional form of tourism (like package holidays or city trips within Europe) when I see and hear about their recent holidays on social media.
One thing is for sure to me…
Volunteer programs have more impact on the personal development of the volunteers itself than that their personal effort has an impact on the volunteer projects.
– Julie Rausenberger
6. What was the greatest experience during this time?
Without a doubt, I have the best memories from my time working as a volunteer group leader in Ecuador. Maybe because it was the first volunteer program I worked on, but I think it has to do with the professionalism of the NGO I worked for. The projects were very well selected and I was also very lucky to have a nice group of volunteers to lead. The most beautiful memory I have is from the Tsachila community in Ecuador because this was for me the most authentic experience. I slept in a wooden bungalow without electricity supply, there was only a natural toilet, and the shower was in the river in a lush forest. We ate bananas with fresh river fish in the morning and had no fridge. There was not even a phone signal and there was only one truck per day going to the nearest village one hour further from where I lived. The volunteer work was rewarding because we were planting small tree in bags to plant new forests to beat the deforestation in the area by American oil companies. I just knew how important this was for the local community and they were never able to build all of these trees ever again in this amount of time on top of their normal daily work. It was very humid and tough at times to work here, but because of the remote location and isolation of the community, we grew more closely together to the locals, even without knowing their language: Tsafiki.
I personally grew closer to the head of the community, who spoke Spanish, and for whom I translated everything to English to the volunteers. He was a shaman with a lot of natural wisdom who taught me to get closer connected to nature. He taught me about his spiritual life and the magic effects of ayahuasca (a traditional drink containing natural ingredients from the Amazon that causes shamans or healers to reach the expansion of their consciousness). For me, these are experiences and interactions that I will never forget. Also, the Yanapuma NGO worked together with him for many years in the battle against capitalism and the deforestation in the area, and they used the money for the conversation of this community. I really felt that the work we did, combined with the financial contribution of the volunteers, made a difference in their lives.
7. How do you finance your trips?
I always had a both fortunate and unfortunate situation when I was a student: because I came from a rather disadvantaged family background, I managed to get scholarships more easily to finance my studies as well as my studies abroad. I got a scholarship for my internship in Ecuador and I was lucky that the NGO covered my daily expenses: Yanapuma provided food, accommodation, program related travel, and certain activities (such as white water rafting and mountain biking) while I was working as a group leader with my group. When the group was traveling to the Galapagos Islands, I had the option to stay on the mainland or to go with the group but then I had to pay my flight myself, but I still got accommodation and a few weeks off there.
When I went to Cambodia, the company paid my flights and travel expenses, as well as housing and food. My personal expenses I covered with some saving money, which I gathered together from during student work in Belgium as a travel agent, social media manager, sales assistant, and many other student jobs that I combined with my studies. My parents have never supported my travels financially, but I always managed to budget my trips carefully. Gradually, I also became an expert in negotiating deals in destinations with local suppliers: for example, in Ecuador I would always take my volunteers to restaurants where I got good deals so that I could get something for free, or when I organized excursions for the groups in in Ecuador during their free time, I negotiated that I could join for free as their group leader. This way, I did not need much more additional pocket money to travel either.
8. In your opinion what is the best way to organise a volunteer trip?
I think the best way is to start with volunteering at home and to think about which values you are willing to represent and defend even before and after the volunteer trip.
– Julie Rausenberger
Especially now that we are living in a digital era, we can no longer find excuses to defend the values we stand for, whether these are civil rights in Ecuador or equal access to water in Cambodia. There are many social and political platforms where you can share your experiences, knowledge, where you can start campaigns, sign petitions, or you can become a member of an NGO in your country which defends your values.
If you are then still feeling the need to go volunteering abroad, instead of empowering local communities in their own country, to defend their rights and develop their lands, then you should do a lot of research before you decide what you will do and where you will do and with whom you will do it. Nowadays, the internet is full of articles and papers about the pro’s and con’s regarding volunteer tourism. One good source I would recommend is: ‘Learning Service: The Essential Guide to Volunteering Abroad’, a book in which I contributed my experiences (anonymously) as well. On the website www.leaningservice.info you can find many useful tips and information on how to do ‘doing good’ well.
On a personal note: I found out about Learning Service through Daniela Papi. She was also working many years in the volunteer industry in Phnom Penh in Cambodia for PEPY Tours. When I first saw her TedX Talk on YoutubeI was mesmerized. In my opinion, she hit the nail on the haid. I started following her work and that’s how I started to understand better how to organize a volunteer trip.
Another good checklist on ethical volunteering trips abroad can be find on HostelWorld.
9. What is your personal view on Volunteer Tourism? Do you have anything to criticize about that concept? (if yes, why and what?)
This is a very complex question to answer because I can give many arguments both pro and contra the phenomenon. As already mentioned, nowadays I support more the perspective of Service Learning, as developed on the website www.learningservice.info.
As mentioned before, I believe that people should not engage in volunteer tourism if they are not willing to OR engage in volunteering at home OR engage in defending the project at a long-term basis as ‘an ambassador for the good cause’ they are supporting during the trip. First of all, if you are willing to volunteer, there are plenty opportunities at home. If you are merely willing to do this because you can travel abroad, then maybe the intention is more self-centred / opportunistic than altruistic. I believe that the idea of volunteer tourism should still be to support local communities / projects / … primarily, your personal development should come second. So, basically, my greatest criticism would be that volunteer tourists tend to think more about how it will turn out for them personally, then for the ‘Other’ and this is a treat to the phenomenon. This is in line with critiques of volunteer tourists using their volunteer trip as an argument on their CV to show that they gained experiences in intercultural awareness etcetera.
Also, I mentioned before that organizers of volunteer tourism should be engaging more with long-term goals and ways of working to improve the sustainability of projects and benefits for local communities. Think about the water pump wells in Cambodia example I gave. The problem that summarizes this tendency of ignorance is expertise. Both the organisations as the volunteers lack the expertise to be involved with volunteer tourism: the volunteers do not have the skills to be teaching English, for example, and the organizations do not have the means, tools or knowledge to be creating a sustainable project plan.
What happens when there is a lack of awareness of expertise, is that volunteer tourism can do more harm than good.
– Julie Rausenberger
It is not good for children to get another teacher from another country every two weeks. The dynamic of volunteer tourism can also undermine local workers, who are put aside when a volunteer comes to take over the job.
10.Meanwhile the combination of travel and voluntary work is developing into a profitable business. What do you think about tour operators that offer Volunteer Tourism? Is helping inthis concept helpful for the locals?
First of all, we must recognise the difference between non-governmental organizations (NGO’s) offering volunteer programs and tour operators (commercial enterprises).
To be honest, I think that tour operators are undoubtedly monetizing volunteerism into an industry. They are charging a lot of money for these programs, and most money goes into the organizational aspects of the volunteers’ trip as well as the support given to the volunteers. Many staff members are involved in a volunteer program: imagine that for my groups there was a travel agent involved in the UK, a webmaster, a marketing director, a volunteer coordinator, a group leader (or two in case there is a local group leader needed for translation or in case the groups are large) and a reservation agent for operational queries, just to name a few. The donations given to the projects are indeed also included in the expensive program prices, but I did not have the impression that the company cared about what is actually done with the money. For example, I remember that I had to donate money to an orphanage director who had the latest new smartphone and a nice motor cycle, and that I was promptly wondering whether it might have been that he bought those with the donation money (because we never got to see what he actually did with the donations). Also, in order to maintain a long-term collaboration with local projects, the projects need to remain ‘poor’ in order to be attractive in the ‘needy’ discourse that volunteer tourism organizations like to present to the tourists. This is such a pity. I think this is also the case with The Leap Gap Years Overseas, a company specializing in volunteer programs abroad for UK based travellers.
In the case of NGOs, I think that the situation in much different. In Ecuador, for example, I worked with Yanapuma Foundation. This NGO has financial challenges to survive: they need to commercialize their projects through collaborations with volunteer companies such as The Leap Gap Years Overseas in order to earn an income to invest in their community project. They lack financial support by governments and depend on donations from volunteers. The money that they earn by collaborating with volunteer programs goes partially into the operational costs (such as housing, transport and staff salaries), but also to invest in the development of their projects. To give you an example, developing a website is very costly for an NGO and to finance this, they can also use the money they earn by their collaborations with tourists. You can also find the yearly reviews of NGOs online, or request them by email, which usually reflects their transparency.
For the ‘locals’ involved in volunteer tourism, this is a business like another: whether you are selling a cooking workshop or a toilet construction project, it is basically the same. I had the impression that the locals saw it as a job and that they were nothing like ‘the needy’ persons that are often depicted in advertisements for volunteer tourism. They gave me the impression of participating in the game of tourism: you look authentic, poor, smile, be thankful, speak a little bit, show them a bit of what traditional skill you can, and in return they get paid for this. Maybe it is not always this straight forward: sometimes the organizers will come ‘for free’ and are ‘invited’ by local communities, but they are well aware that such a collaboration will help them to construct a new house or that they will leave them with a donation at the end, for example. In this regard, I am still very frustrated with the power dynamics going on in the First World Giver – Third World Receiver discourse that is deeply entangled in the tourism industry. I tried to write about this in my Masters’ thesis as well.
In summary, I think there is always an interest involved, whether financial or not, for all of the parties involved, and it is therefore much less about the actual help that local communities or projects need than about economic or personal development for the parties involved.
If volunteer tourism organisations and volunteer tourists really wanted to help local communities, they would pass on their knowledge and skills to the local communities involved.
– Julie Rausenberger
However, this does usually not happen because it would translate soon into a death end of the business, which it unfortunately remains. I questioned once too: why do we not invest the money that we spend on our volunteer program travels ourselves fully into a donation, if we would really want to help financially? Ah, because maybe the volunteer wants to travel more than he wants to support?!
11.Is a catalogue of requirements for tour operators or anyone who offers Volunteer Tourism in that business appropriate (as an entrance examination)?
The last decade there has been an increasing attention paid by NGOs and in academia to the volunteer tourism industry. Many articles are published in scientific journals and online to raise awareness about the issues with volunteer tourism. Simultaneously, the volunteer tourism industry is booming and Generation Y, or the Millenials, keep showing a significant interest in traveling ‘for a good cause’.
Many organizations have been publishing guidelines and tips about ‘how to volunteer abroad ethically’ and ‘how to avoid the voluntourism gap’. Tour operators such as Gadventures nowadays promote such guidelines on their own websites by collaborating with Planeterra, for example. Together with the International Ecotourism Society (TIES), Planeterra (a leading non-profit organisation dedicated to sustainable community development and environmental conversation through travel), has set up a set of criteria to help volunteer tourism organisers to offer, plan and manage their volunteer programs.
A catalogue of requirements exists but there is no overarching international organization that is controlling their operations. There are organizations who try it, such as Fair Trade Tourism in Africa and beyond, but I think there is a need for more attention to be paid by the phenomenon ‘volunteer tourism’ at a global scale by the United Nations World Tourism Organization(UNWTO). The Code on Responsible Travel launched in 2017 was a good start. Hopefully it is the beginning of a continued trend.
12.Critics are particularly concerned that unskilled volunteers take a part in the children lives, especially short-time stays are under strong critique which do more harm than good. Do youagree?
Yes, as mentioned above, I believe that it is irresponsible to engage as a volunteer tourist for a short period of time in teaching English to children in schools or to engage in social work more generally. Orphanage tourism should be banned overall, regardless of volunteer activities being short term or long term because it is focusing too much on compassion and guilt. This again something that I tried to explain in my thesis ‘Why Don’t You Give Me Some Love?!’ in Section 4.3.4 on ‘Help, Consciousness or Guilt?’ (page 84).
Orphanage tourism should be banned worldwide because it focuses on discourses of compassion and guilt.
– Julie Rausenberger
When I was working with orphans in Cambodia, I heard rumours that the children were bought from their own families to go and live in an orphanage. For their families this initially seemed an excellent opportunity: they got money which they otherwise never be able to earn and they were promised that their child would be educated, well fed and taken care of. However, the child was taken away from its family which could sometimes lead to post-traumatic stress disorder and detachment. Moreover, when the child got ill or misbehaved in front of tourists, orphanages tend to send back the child to its family. The family then ends up dealing with the problem and loses the money. These are situations that I believe often happen. The offer is, in most cases, too good to be true.
13.Local people get degraded to an aid recipient, volunteers presented as social workers or even heroes. The communication doesn’t seem to meet at eye level. How would it be possible to change the point of view in their heads?
*This question is hard to answer as it is not entirely clear to me. Volunteers are presented by who as social workers? Which communication are you referring to? Whose communication are you referring to when mentioning ‘the communication’? Whose heads are you referring to?*
I assume that you are trying to ask how I suggest to change the mentality of volunteer tourists when it comes to their – what we call in academia – ‘White Savior Complex’. It refers to white people helping non-white people, which can be perceived as self-interested and which is typical to our times. I think that the book ‘The White Man’s Burden’by Rudyard Kipling is explaining very well what is going on, still today.
Communication of volunteer organisations is a matter of marketing, not anthropology, unfortunately. There is a lack of cultural relativism in volunteer tourism discourses as adapted by volunteer companies.The often-used expressions such as ‘Discover the real Africa’, ‘Help poor people now’, ‘give back to society’ and ‘go local’, are good examples of typical expressions that can be problematized from an anthropological perspective. Not enough attention is given to the agency – the capacity of persons to independently act and make their own decisions or choices – in the press or in marketing of such companies because they want to enforce the hegemonic discourse of need. In Ecuador, for example, I have personally witnessed that the local communities were acting as very powerful examples of sustainable development to other communities in their society. They were seen as creative entrepreneurs with an open-minded approach to development because they were having cross-cultural relationships with volunteers around the globe, learning foreign languages and because they were actively engaging in political struggles to defend their lands.
Marketeers in the volunteer tourism industry still reinforce the hegemonic discourse of need in development cooperation.
Even more, sometimes – I would dare to say – communities were actively trying to ‘play’ the ‘impoverished’ role because it was in their economic advantage. This was especially the case in Cuba, where I have been participating in a volunteer brigade to express solidarity with the Cuban Revolution in 2016. We often neglect the agency of the communities we work with because we are made believe that they need our help. The first steps to change this would probably be education, ethically responsible marketing and communication and no misleading advertisement and press.
14.Do you think a volunteer trip has more good impact on the local society than bad?
Like any other type of tourism, volunteer tourism has a strong effect on the development of a local society, village or community.There are always positive and negative consequences involved in this, depending on the parties involved and the perspective you have. Economically, volunteer tourism will be beneficial for those parties involved that work in the industry. For others, it might translate in a loss of jobs: think about English teachers in Thailand, for example. At the socio-cultural level, I do not believe that volunteer tourism is good: it reinforces unequal power relations in the world through a First World giver and Third World receiver discourse and it reinforces tourism as neo-colonialism through its indirect political control over developing countries.
15.How can you improve Volunteer Tourism in regard to the critical points that it might has?
I often feel ashamed these days when I look back to my volunteer tourism activities and because I actively promoted the industry myself. I feel that I have been part of the neo-imperialistic machine that characterizes the capitalistic rather than altruistic trend in volunteer tourism. However, there is no way back and I cannot erase my past experiences. I can only turn my negative experiences into something positive: I have therefore transformed my attitude towards one of service learning (and this interview is part of this transformative attitude).
I feel that I have been part of the neo-imperialistic machine that characterizes the capitalistic rather than altruistic trend in volunteer tourism.
– Julie Rausenberger
I learned to accept my ‘mistakes’ in the volunteer industry abroad by turning it into something positive these days back at home: because of my own experiences I also have the power to share why volunteer tourism is bad and now I try to encourage people to think twice before they book their volunteer trip, rather than to support them to ‘do more harm than good’. I believe that if all ex volunteer tourists who feel the same can unite and spread this message of a sustainable tourism and inspire other to engage in positive volunteer practices at home and abroad.
Time flies when you’re having fun! I’m already one month in Palma de Mallorca and it feels like I’ve arrived here yesterday. It’s a good sign, I guess! I also realized I’ve spent quite a lot of time in the city before and after work, which is good news. Even better: I’ve made a list of my 10 favorite spots in Palma de Mallorca so far (for eating, drinking and chilling out).
Prepare yourself for the 10 best bars and restaurantsin Palma de Mallorca, according to my one-month foodie experience here! Oh My God… This city is amazing and has so much to offer! Heaven for food lovers and foodstagrammers!
Mallorca is an amazing island with countless day trip opportunities. For those who are interested in seeing a bit more of Mallorca than the typical tourist destinations, and for those who like some physical activity, this day trip to Sa Dragonera might be something for you!
Sa Dragonera is an island located in the South West of Mallorca, and geographically seen it is like an extension of the Sierra de Tramuntana, the mountain complex of Mallorca. Since 1995 it is declared as a Natural Park by the Balearic government.
I recently went on a day trip with my German friend, Stephanie, who lives on the island since a few years. I met her back in 2015 when I stayed at her beautiful AirBnB and ever since we stayed in touch. Now that I’m back, Stephanie invited me to go out and explore some more of the island.
A lot of people dream about working abroad in a sunny southern country like Spain. However, only few succeed. If you are able to speak a few foreign languages and if you have some experiences working in the tourism industry, you might have a step ahead. Then you can work for tour operators like Thomas Cook abroad, like me! So, how to do that? And what is it like to work in a Spanish island? Continue reading to find out!
In my last blog post I announced that I got a position as a Connected Service Consultant at Thomas Cook for the Summer Season 2019. Basically, this means that I am working in Destination Management abroad to support travelers who are on a holiday and need some assistance.
My Placement for the Summer Season
What I did not know when I applied for the job is where I would end up working. I was either going to work in Crete (Greece), Palma de Mallorca (Spain) or Faro (Portugal). I was lucky to get my prefered destination and so I got to stay in Mallorca, a beautiful island that belongs to the Balearic island group in the Mediterranean sea.
However, I found out that I will need to change destinations after being in Spain for 183 days. Apparently, this has to do with local tax duties: if you live somewhere more than 183 days under a foreign contract, you need to start paying local taxes. So, to avoid that Thomas Cook re-places its employers every 183 days to another destination. Next: Faro or Crete?!
I now live together with 2 amazing roommates in an apartment with seaview near the beach in the capital Palma de Mallorca. One of my roommates is German and the other one is Polish. Both are females. It is a beautiful modern apartment with a large kitchen, three spacious bedrooms, a balcony, three bathrooms, … everything I wished for!
Finding Balance: One Month on the Job
I am almost one month here now, time flies! So it is time to make up a balance after having settled. How is it to be working here? Well, great so far! I must admit I was a bit worried to be living with colleagues (because who knows whether I like them or not!), and I was not sure if an office job (even if it were in a foreign country) was really what I wanted to do… but I am really feeling great so far here!
I am surrounded by professional and frienfly people and colleagues and my roommates are great (as in clean, quiet, fun and respectful). Also, I have 2 days off every week so there is enough time to have a break from work to explore the island. I have already done some trips during my off-days and after work there is always a few spare hours to go for drinks or tapas in the city.
At work I am finally (after a few weeks of intensive training) settled in my job role: I need to take phone calls, answer e-mails, Whatsapp and SMS messages of customers who are currently on a holiday and need assistance with pretty much everything you can imagine that can be categorized mainly as:
I think the most frequent things that travelers ask assistance with so far is:
A transfer to the airport
A room change in the hotel
A hotel change in case they don’t like their hotel
Help with insurance matters when they are sick
Assistance to report lost or stolen items
Going home early or later
Online check-in with their flights
For all these issues, there are a lot of parties in a lot of countries involved: hotels, local agents, brokers, airlines, administrators, taxi drivers, travel agents, receptionists, … so a lot of the times I need to contact people who work in the tourism industry.
So Far, So Good! Why I Like the Job
I like a lot that I can use a lot of my language skills: I help customers in Dutch (or Flemish, my mother tongue) and French (the second official language of Belgium, my home country) and I when speaking to third parties I mostly speak English or Spanish. At the office, English is the main business language. This job is veryyyyyyy good to practice and improve your language skills!
What I like most about the job so far is that I really feel that you can make a difference in someone’s holiday, how simple or small the issue may be. And even though people are not always directly thanking you, you know that because of what you did, their holiday changed for the better. So if you are looking for a job that gives you satisfaction, working in Destination Management is definitely it!
Another nice thing is that I work with colleagues from all over Europe in the office so I live in a very international environment. I work of course more closely together with my Dutch and French speaking colleagues in my team, but there is also a German, Hungarian, Polish and British team. So, when we go out with colleagues, it is always an interesting mix!
The Biggest Challenge: Timing & Shifts
The fact that I work in a shift system is very new to me and is probably the biggest challenge. There are different shifts, more or less from 6.00-15.00, from 9.00-17.00, from 12.00-21.00, and a night shift from 21.00-6.00. Each time you work 5 days, and then you get 2 days off. For the night shift, you work 4 days and get 3 days off. The shift changes every week with a rotation system.
The good thing about this shift system is that you can do something different every week: going to markets in more a morning thing, going to concerts is more a night acvitity, and going to the beach might be better early in the morning or late in the afternoon (when it is not too hot yet). So, you can plan activities according to your schedule. But I still need to get used to developed a flexible biorythm.
Also, the bus system on the island is not the most reliable and especially not from where I live in the city. I have been arriving late twice already at work, which is of course not giving the best impression as I am still in my trial period. I have to get better in timing… but I found a solution! I ordered a beautiful bicycle (which will hopefully arrive soon!) so I can drive myself to work and get some excercise on top of that.
Conclusion: Better than I Expected…
Overall, I think that this job itself is maybe not that different from a job that you would do in your home country in a call center, for example, but there is nothing better in the world than being surrounded by an international like-minded team of people who are adventurous like you, who like to travel, who are flexible and open-minded.
… And most of all, there is no better feeling in the world than to take a deep breathe after work and to step outside the office everyday, to breathe in sea breeze and put on your sunglasses. To go outside after work to explore a holiday destination. Realizing that you are so blessed to live here for months, because many people only have one or two weeks abroad to enjoy it. So, be grateful.
Every day is a holiday in Spain!
Wanna Work For Thomas Cook?!
Do you think this job is something for you? Well, then go for it! But before deciding whether you apply… Check out my check list whether it is really something for you. And please, do not hesitate to comment bellow with any question you have. I will be so happy to reply!
My Check List …
Working abroad for Thomas Cook is something for you if you like to :
travel a lot and live abroad
see many destinations
get an apartment and costs covered
live somewhere with a lower cost of living
be surrounded by an International team
get a lot of job training
work 5 days and get 2 days off
have a high salary for local standards
work for bonuses based on performance
Maybe working abroad for Thomas Cook is NOT for you if you are looking for: